Question 1

What do you put in your cider?

Accepted Answer

100% Jersey Apples - nothing else.

Question 2

Are you organic?

Accepted Answer

Not certified but we don’t use any chemicals at all on the orchards we harvest.

Question 3

Do you make your cider traditionally?

Accepted Answer

We make a tradition French style Cidre Bouchee on a press which is over 100 years old.

Question 4

Can you serve other spirits / wines at your events?

Accepted Answer

Absolutely!  We are very versatile and will accommodate our clients’ wishes in every way, if at all possible and practical.

Question 5

Where is your meat from? Is it free-range?

Accepted Answer

The meat for our sausages comes from Dingley Dell in Suffolk and we are sourcing lamb and beef from other specific farms.  We insist on the highest welfare standards and are talking to lots of suppliers to ensure that we get absolutely the best meat.  It is extremely important to us to know the provenance of  the meat and fish we serve.

Question 6

Do you make the sausages you sell yourself?

Accepted Answer

Yes we do!  After much trial and error, we honed our own unique recipe and have been making the sausages to that recipe for a number of years now.

Question 7

Do you sell seafood?

Accepted Answer

Yes, lots!  We cook local hand dived scallops, Moules Bouchot (when in season - when not, Irish moules) and King Prawns on The Boat at public events but if you want we can also do Jersey oysters and Jersey lobster, squid etc. for your private or corporate event.

Question 8

Do you cater for food allergies?

Accepted Answer

Our sausages do not contain any rusk so are suitable for those with a Gluten intolerance.  However, they are served in an area containing bread so we cannot guarantee that they are completely gluten free.

Question 9

What food standards do you abide by?

Accepted Answer

We have a 5 star Eat Safe Jersey rating, are members of Genuine Jersey (our cider and spirits carry the GJ Mark) and are members of the J.H.A  We are also members of Red Tractor and LEAF

Question 10

At events, do you need power? "

Accepted Answer

Preferably but we have out own generators to use if necessary.

Question 11

Do you have public liability?

Accepted Answer

Yes, £2 million PL insurancePL Insurance is £2.5m

Question 12

Where can you find us?

Accepted Answer

In St Ouen - Jersey (the original Channel Island)!

Question 13

Where can I buy your cider & spirits?

Accepted Answer

1823 Cellar in the market in Town and SCOOP in St Lawrence. Alterrnatively you can email hello@larobelinecider.com (hello@larobelinecider.com)to arrange an order/pick up.

Question 14

Can I join your team?

Accepted Answer

Yes!  We are always looking for like minded people who would like to join the outside catering team!

Question 15

What is your Privacy Policy?

Accepted Answer

We are committed to safeguarding the privacy of our website visitors and customers; this policy sets out how we collect and use your personal information.
The legal basis on which we process your information may be that it is necessary for compliance with a legal or regulatory obligation; that it is necessary for the pursuance of the legitimate interests of La Robeline Cider Company Limited (providing those interests are not overridden by your rights and freedoms, including your right to have your personal information protected); or that we have your explicit consent for such processing (and that consent has not been withdrawn).
This policy applies to data which is collected via our websites, restaurant booking system, email communication, over the telephone, as a result of accessing a data network maintained by us, via contact on social media, via personal interaction with employees or agents of La Robeline Cider Company Limited or by any other means. Information which is collected will be the responsibility of La Robeline Cider Company Limited, who will act as Data Controller in relation to this data.

(1) What information do we collect?
We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation)

(b) any other information that you choose to send to us, including your name and address, email address, and telephone number (landline and/or mobile)

(c) Details of your interactions with us whether electronic or in person and whether direct or via third party applications such as social media and review websites.

(2) Cookies
Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and we will use the persistent cookies to: enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We use Google Analytics and Wix Analytics to analyse the use of this website. Google and Wix Analytics generate statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available here. (https://policies.google.com/privacy)Wix's privacy policy is available here (https://www.wix.com/about/privacy)
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

(3) What do we use your personal data for?
Personal information collected by us will be used by La Robeline Cider Company Limited and/or persons acting on our behalf for our legitimate business interests including (but not limited to):

(a) to send statements and invoices to you, and collect payments from you;

(b) to send you general (non-marketing) commercial communications, for example keeping you up to date with changes in our business;

(c) to send you email notifications and other information which you have specifically requested, for example in response to queries;

(d) direct marketing of products, services, promotions, and events, but with the proviso that use of data for such direct marketing purposes will not be undertaken other than with your explicit consent, and having given you the option to opt-out of such communications at any time;

(e) to ensure the protection of the interests and reputation of La Robeline Cider Company Limited, including assessing and responding to customer feedback and complaints;

(f) to manage your commercial dealings with La Robeline Cider Company Limited, whether in respect of restaurant bookings, use by you of our services and goods purchased by you, or otherwise;

(g) to send you communications including by email requesting a review of, and /or feedback on, products or services supplied to you. You may opt out of future such requests at any time. Information collected in this way is for internal research only to enable us to improve our products and services and is not used for any future marketing purpose.

(h) to comply with our legal, tax and regulatory obligations;

(i) to ensure the security and access of our physical premises, websites, platforms and other applications

(j) other purposes reasonably ancillary to the above.

(4) When we may disclose your personal data

We may disclose information about you to our employees and third party data processors (such as our IT systems providers) insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

Except as provided in this privacy policy, we will not provide your information to third parties. In particular, we will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

(5) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Any third parties we engage to process your personal information are obliged to respect the security of your data.
Note: Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
Data may be processed, accessed, or stored in a country or territory outside your home country. If we transfer your data to a jurisdiction which does not offer the same level of protection of personal data as may be enjoyed in your home territory we will ensure that your data is appropriately protected.

(6) How long we retain personal data
We will retain your personal data for as long as is necessary to fulfil the purpose for which it was collected.
Once those purposes are complete, we may then have legal or regulatory obligations to fulfil in connection with data retention.
Additionally, we may also retain personal data in some circumstances for a period of at least ten years in order to ensure that we are able to answer and deal with any queries, complaints, tax enquiries, or investigations or any legal proceedings which may arise.

(7) Your rights
Your rights in relation to your personal data include, but are not limited to, the following.
(a) You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).We may withhold such personal information to the extent permitted by law. We also reserve the right to charge a reasonable fee, or refuse to act on the request, where requests are manifestly vexatious, unfounded or excessive.
(b) In certain circumstances you may also have the right to ask us to erase your personal data or restrict its processing.
(c) Where we process your data for our legitimate interests, you have the right to object to such processing. You may also instruct us not to process your personal information for direct marketing purposes by email at any time. Please bear in mind that if you object to processing or withdraw your consent, this may affect our ability to deliver services to you.
(d) You have the right to have any inaccurate personal data we hold about you rectified.

(8) Third party websites
The websites maintained by La Robeline Cider Company Limited contain links to other websites whose data protection practices may differ from ours. We are not responsible for the privacy policies or practices of third party websites and if you should visit such sites you should ensure that you review the appropriate privacy notices as we have no control over information that is submitted to, or collected by, these third parties.

(9) Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
We may also notify you of changes to our privacy policy by email.

(10) Contact
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email via our contact form on our website LaRobelineCider.je.

(11) Office of the Information Commissioner
The Commissioner is an independent statutory authority, with a mission to promote respect for the private lives of individuals through ensuring privacy of your personal information.
The Office of the Information Commissioner (OIC) as referred to in this policy and on our website is that in the Bailiwick of Jersey.
If you would like to make a complaint to the Information Commissioner, or learn more about data protection in Jersey please visit their website.(https://oicjersey.org/)

Question 16

What are your openings times for the Restaurant?

Accepted Answer

From April  - September
Thursday - 18:00-22:30 
Friday - 18:00-22:30
Saturday - 18:00-22:30

Reservations can only be made for the hours between 18:00 and 19:30 latest
Final Orders at the bar are required by 22:00